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* Requires a college degree in an IT Technology field or field or equivalent experience* 5-8 years of commensurate and progressive growth experience in a Help Desk or Help Desk technical support environment* 2-3 years experience with web browsers* Must have basic knowledge of PC support, MS Office, and knowledge of common web browsers. * Familiar with Healthcare Customer Service environment and the support of Subscribers/Providers* A solid understanding of personal computers. * Trained and experience with BMC Service Desk Experience or Knowledge Management Administration preferred. * Familiar with ITIL process and environment. * Familiar with support of e-commerce or e-business web sites. * Knowledge of script writing for SQL, Access, PERL and/or JAVA

Duties
* The Desktop Support Technician is responsible for providing routine IT support on web applications with direct members. This will entail supporting web browsers, complex application support, implementing work arounds with members, escalating issues, and providing prompt customer service.